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Finn27833644mr3t
Participating Frequently
January 6, 2023
Answered

Adobe stole my rent money

  • January 6, 2023
  • 2 replies
  • 1225 views

So I got a random charge over the holiday period. Thanks Adobe. Over $600 charged to a new card that they don't have authorisation over. Not sure how they have done this. What's worse is the 'chat bot' is just random Indian people who never answer a single actual question and dance around in circles not helping or ending the conversation before any resolution has been made.

 

The New Zealand phone number is a sham - doesn't connect to anything. I am saddened, angry and quite frankly APPAULED that a company this big can get away with charging such a ridiculous amount to a student and then disappearing without a trace. I have literally no money for rent this week. One chatbot said the payment was confirmed and the subscription has been cancelled - but there's no paper trail of any of this and now they are just saying 'we can't see the payment' which is so frustrating.

Stupid company and what used to be a good product is now absolutely tainted for me. Adobe I will never use your stupid product again. Sort your stuff out and give me my money back.

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Nope nothing you can do. Thanks for trying though. Came here as a last attempt to get attention from someone who works at Adobe. Cheers


Finn, I am sorry, but you will want to continue to work with our support team regarding any requests for cancellation or refund. I am showing that case ADB-27492670-N5B4 is currently open and pending a response from us. You can use the steps listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html if you need to update your active support case.

 

Please be aware that refund requests can take several business days to complete depending upon the country, local laws, and financial institutions involved. For any specifics, you will want to continue your conversation when our support team member contacts you on Monday. If you need to make any requests, such as preferred time of contact, phone number, or any other important information that we should be aware of, then please do not hesitate to update your support case using the steps listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html Finn.

2 replies

C
Carefree_Cascade5FA6
Participant
January 6, 2023
How wich money
F
Finn27833644mr3tAuthor
Participating Frequently
January 6, 2023

Over $600 NZD dollars - taken over the Christmas period no less. Have contacted over a dozen times and ends up with nothing happening 

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 6, 2023

if you suspect someone fraudulently used your credit card, contact the credit card issuing company.

 

otherwise, there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

 

<moved from download and install >

F
Finn27833644mr3tAuthor
Participating Frequently
January 6, 2023

Nope none of those avenues have helped 

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 6, 2023

so, you don't suspect this is the result of someone using your card fraudulently?

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