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R
RT_UI-UX
Participant
June 5, 2023
Answered

Adobe Store 404 Page not found

  • June 5, 2023
  • 3 replies
  • 7818 views

I can't seem to access the adobe store to get the invoices. I usually get it from Adobe Store

 

My company needs that invoice.

    Correct answer Shivangi_Gupta

    Thread Summary

    Users reported encountering a "404 Page Not Found" error when trying to access the Adobe Store to:

    • View invoices
    • Manage subscription plans
    • Update payment details

     Best Solution for Similar Cases

    If this has happened to you, don’t worry! Here’s what you can do next:

    • Use the Correct URL for Plan Management: https://creative.adobe.com/plans
    • Ensure You're Logged in with the Correct Adobe ID
    • Clear Browser Cache or Try Incognito Mode
    • Use a Browser that Allows Popups and Cookies

    Helpful Resources

    3 replies

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity ManagerCorrect answer
    Community Manager
    August 29, 2025

    Thread Summary

    Users reported encountering a "404 Page Not Found" error when trying to access the Adobe Store to:

    • View invoices
    • Manage subscription plans
    • Update payment details

     Best Solution for Similar Cases

    If this has happened to you, don’t worry! Here’s what you can do next:

    • Use the Correct URL for Plan Management: https://creative.adobe.com/plans
    • Ensure You're Logged in with the Correct Adobe ID
    • Clear Browser Cache or Try Incognito Mode
    • Use a Browser that Allows Popups and Cookies

    Helpful Resources

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 5, 2023

    clear your adobe.com cookies or try a different browser. mobile browsers usually work.

      R
      RT_UI-UXAuthor
      Participant
      June 5, 2023

      Nope it's still the same. But I contacted the support, it is said that the plan where the company purchased from was an old version. The only option was to trasnfer to the plan directly from Adobe itself.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      June 5, 2023

      thanks for the follow-up.

        John T Smith
        Community Expert
        John T SmithCommunity Expert
        Community Expert
        June 5, 2023

        Ask support for help

        Be sure to remain signed in with your Adobe ID before accessing the link below
        Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
        .
        You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
        You MUST also allow 'cookies' in your web browser for the link to work
        This will NOT work if you are using a VPN
        .
        This link will go directly to the chat option
        Type "Agent" in the chat box to bypass the chatbot and be connected to a person
        -Meaning type in the word Agent without the quote " " marks
        <Removed by Moderator>
        or
        Twitter tweet @AdobeCare
        .
        Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
        -click for more information about scammers https://tinyurl.com/10791730

          R
          RT_UI-UXAuthor
          Participant
          June 5, 2023

          Thanks! I contacted the support, it is said that the plan where the company purchased from was an old version. The only option was to trasnfer to the plan directly from Adobe itself.

          I
          Isabella Medina
          Participating Frequently
          July 4, 2023

          I have the same problem, I can't log in to see my invoices and I can't see the serial number of the product or use or manage the plan

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