Adobe Student Plan Billing Issue

Question

I've been paying for my Adobe Student plan monthly since September 2019 and my Adobe plan automatically changed from student to business when I haven't graduated yet.

Since this October, I've paid the price that doubles what I usually paid until this September and I can't either cancel or change my plan because I don't see the "Manage Plan" button on my account like this picture below.

After seeing this, I tried to contact Adobe Customer Support through the chat icon but it showed this.

So I asked my school's Tech Support team and they said I need to contact Adobe Help Center.

In this case, how do I cancel and change my plan? I want to change this Business Plan back to my Student Plan.

kglad · Answer

contact adobe support. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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