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lenb31808735
Participant
January 3, 2025
Question

Adobe sub

  • January 3, 2025
  • 4 replies
  • 183 views

Every month I get charged $28.89 Australian. I'm not sure where this is from or what it relates to . I often  use adobe to convert word to PDF and edit PDFs . Is that cost covering that facility or am I paying for something else as it is a very large charge for what I thought was a free service ? Thank you 

    4 replies

    kglad
    Community Expert
    Community Expert
    January 3, 2025

    if you have no account using this id, start here, https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

     

    if you still don't recognize the charges, contact your credit card issuer and report fraud.

    gupta shivangi
    Legend
    January 3, 2025

    Hi @lenb31808735,

    We appreciate you reaching out. I do not see any active subscription associated with this email address. I assume you have subscribed using a different email ID. 

    Could you start a new thread or post on this thread using it?

    Please do not share your email address here as this is a public forum.

    Let us know if you have any questions.


    ^SG

    kglad
    Community Expert
    Community Expert
    January 3, 2025

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from using the community">
    kglad
    Community Expert
    Community Expert
    January 3, 2025

    check your account to see what subscription you have, https://account.adobe.com