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wojciech_3245
Participant
February 9, 2026
Answered

Adobe substance 3D subscription as student

  • February 9, 2026
  • 2 replies
  • 62 views

Last year I decided to try substance painter for free as a student. I provided necessary data, and everything went ok until today…

I received mail that i need to provide payment method. I can't cancel the plan nor delete the account. I thought that after 1 year the acces to 3D Substance would just stop. 

So what are my options here? I dont want to pay annual fee... I still have a valid student id, can i renew the free acces? 

    Correct answer kglad

    @wojciech_3245 

     

    no, subscriptions automatically renew.  you were sent an email a  month prior to renewal explaining.

     

    and you can’t cancel your subscription(s) until you fix your payment method, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

     

    then  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html 

     

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

    2 replies

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    February 9, 2026

    @wojciech_3245 

     

    no, subscriptions automatically renew.  you were sent an email a  month prior to renewal explaining.

     

    and you can’t cancel your subscription(s) until you fix your payment method, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

     

    then  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html 

     

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

    wojciech_3245
    Participant
    February 9, 2026

    Hi thanks for the reply. I did not receive any email about renewal. So if add payment method i will be charged right? Can i renew my student eligibility and avoid paying any fees?

     

    kglad
    Community Expert
    Community Expert
    February 9, 2026

    it’s probably in your spam folder.

    wojciech_3245
    Participant
    February 9, 2026

    This is an email i’ve recived