Question

Adobe Support

Forum|Forum|6 months ago
December 5, 2025
2 replies
92 views

i need to contact adobe about cancelling my plans i didn't sign up for. these payments just keep coming but i've never started a subscription, i don't even use adobe and this is really weighing on me financially cause it was signed on as a annual plan. i'm mute so i can't call the number, but i have found no email address? i've tried the virtual help but they just say pay the rest to cancel, i can't afford it tho and i don't know what to do, there's two payments coming through 1 email is mine and the other i don't know which one it is. how do i go about solving this?

John T Smith

Community Expert

>never started a subscription, i don't even use adobe

https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html
-or contact your credit card company or bank if you think your card account was stolen

kglad

Community Expert

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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