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fcbanfie
Participant
October 21, 2019
Question

Adobe Support

  • October 21, 2019
  • 2 replies
  • 325 views

I am trying to cancel my subscription, however once I go into 'My Plans' it says I have no items available, therefore nothing to cancel. Can anyone help?

I am also just looking for somewhere on here where I can actually talk to someone from Adobe to troubleshoot.

 

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2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
October 21, 2019

 

Adobe has a lot of products & services.  What exactly are you trying to cancel?

 

Nancy O'Shea— Product User & Community Expert
Just Shoot Me
Just Shoot Me
Legend
October 21, 2019

Are you sure you are using the corrct Adobe ID, Email and password that was used to purchase the subscription.

If you still have the Creative Cloud Desktop app installed, Either the older one or the newer one released about a week ago you can check your account from there.

 

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