Adobe Support state they cannot change my country of location?!

Question

I have been on chat operatives three times today to inform them that I have moved to the UK and need to change my country of location so that I pay the correct fees for being a UK resident.

I am a student and also have my Adobe Portfolio site associated with my personal email.

I can not even begin to understand why on earth Adobe's customer services operatives cannot change my account location to the UK! When I try to add a new UK based payment card the country/location is greyed and locked at my previous location.

Someone at Adobe must be able to rectify this! My account fees will double in moving to the UK, but I can't pay for the correct subscription because of this ridiculous inability to update your own location!

Jeffrey_A_Wright · Accepted Answer

I have one final question about this matter, and I am really not happy as to why in this day and age a change of address is nigh on impossible, if I purchase the full yearly student subscription from Amazon UK and apply this to my account using the purchased serial, will this update my subscription and enable me to keep my current account as it is?

No, Bleachershane. The newly acquired subscription will be under the new account in the UK. As part of the account creation process, you will be asked to use an e-mail address that is not already in use.

For more information on requesting a change of country see https://adobe.ly/4h1Icjv. ^JW

kglad · Answer

The country associated with your adobe id must match the store you purchase from and must match the payment address. otherwise, change what's necessary:

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

change currency - https://forums.adobe.com/thread/1999694

change store - http://www.adobe.com/store_selector/storeselector.html

change adobe.com website language - https://forums.adobe.com/thread/1999693