Adobe takes money from my account, which I never authorized

Forum|Forum|5 months ago
August 12, 2025
3 replies
919 views

Today, I was charged 23,99€ for a subscription for "Creative-Cloud"
Funny thing is that I have never seen this subscription, nor have I cared about it. I have seen hundreds of reviews stating the same thing happened to them. I already called your support but you were insufferable, trying give me fault for your shady doings.

This is absolutely intolerable, and an absolute scam that I am ready to take to the police. I want my money back and everything cancelled!

mariahweyne

Inspiring

Cancel_an_Adobe_Acrobat_subscription.docx

John T Smith

Community Expert

Do you have another email address and Adobe account?
https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

Jeffrey_A_Wright

Community Manager

Rafael, I am sorry for any confusion; I am showing that the account you used to post to this public discussion forum is past due for the services provided in July. Please see https://adobe.ly/4lvk9L7 for information on how to correct the account. Once the account is in good standing, you can complete the self-cancel process listed at https://adobe.ly/4134Fqt. For more information about your recent subscription commitment, see https://adobe.ly/4mlDAra. ^JW

R

Rafael_Zmugg3179Author

Participant

I never intended or authorized this subscription, nor was I ever notified that I had ordered it. I started a 7-day trial for Adobe Photoshop and already cancelled it after Day 3. Never was there any mention of Adobe Creative-Cloud and Acrobat.

Multiple users have reported the same thing happening to them. It is hard to believe that all these users "accidentally" started said subscription.

There was already, a misleading rhetoric being used when I called Adobe-Support: Trying to blame me and distracting from my request to cancel it.

In any case, I want the product cancelled as soon as possible.

kglad

Community Expert

@Rafael_Zmugg3179

did you ever start an adobe trial or subscription?

check your account, https://account.adobe.com

what's it show? (please answer both questions.)

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