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briang96418595
Participant
Jul 20, 2026 10:51 AM UTC
Question

Adobe taking 2 payments per month?

Since I replaced my PC in April this year Adobe has been taking £21.98 in addition to to my normal £14.99.

I have spent over a month now trying to find some way of contacting customer service with no luck.

can any help?

 

    6 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Jul 20, 2026 12:33 PM UTC

    do you have acrobat and ai for acrobat subscriptions?

     

    check https://account.adobe.com

     

    does it show two subscriptions?

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      briang96418595Author
      Participant
      Jul 20, 2026 1:19 PM UTC

      Apparently I am being charged £14.99 for Photography plan 20GB and £21.99 for Photoshop 100 Gb.

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      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      Jul 20, 2026 1:44 PM UTC

      cancel one of them.

       

      cancel subscription, https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html 

       

      understanding cancellation 

      fees, https://helpx.adobe.com/uk/manage-account/using/creative-cloud-subscription-terms.html#cancel 

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        davescm
        Community Expert
        davescmCommunity Expert
        Community Expert
        Jul 20, 2026 10:55 AM UTC

        Please raise this in https://community.adobe.com/account-payment-plan-4

        Don’t reply to Private Messages asking for account details or post such info in this public forum.

        Dave

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