Adobe took money from me even though it says i dont have a plan

Forum|Forum|2 years ago
February 11, 2024
2 replies
505 views

I had a free 7 day trial for adobe photoshop, I didn't cancel this and when I relised that £32 had been taken from my account by adobe I went to cancel my subscription, however there was no subscription there? It says that I have no plans but my money has been taken anyway, i dont know what to do.

Cancel subscription

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Peru Bob

Community Expert

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/AdobeCare

JR Boulay

Community Expert

This is a public forum, not Adobe support. Users, including the Community Experts, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.
Adobe provides support through the Chat function on the contact page, through a phone call, or through TwiXter (send post to @AdobeCare).
There is no email support, so beware of scammers.

[MOVED TO THE PHOTOSHOP DISCUSSIONS]

Acrobate du PDF, InDesigner et Photoshopographe

E

Estreja352601840oolAuthor

Participant

every time I go onto the chat function it always makes me talk to the bot, i typed agent before and nothing happened. I also sent a twitter private message to them days ago and they didn't respond

G

gifted_sharpness5C77

Participant

nah thats dont be can possible the chat option and support are very good without problems normally, try it again or search the adobe Callcenter number its also possible to call with the support

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