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Participant
November 14, 2023
Question

Adobe Truely is a scam

  • November 14, 2023
  • 1 reply
  • 111 views

Adobe charges my credit card and I cannot find the product to use.

 

I want to cancel and terminate my account and I cannot. 

 

[Edited by moderator.]

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1 reply

kglad
Community Expert
Community Expert
November 14, 2023

contact adobe support.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.