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M
muirdebussy
Participant
November 20, 2024
Answered

Adobe will NOT permit me to cancel my Acrobat Pro subscription

  • November 20, 2024
  • 2 replies
  • 494 views

     I subscribed to Acrobat Pro a couple of weeks ago. I have no further use for Pro and I tried to cancel -- just spent 45 minutes trying EVERYTHING. I went over and over the requirements to cancel and nothing does it. For example, I tried the requirements for canceling that I got from Adobe and from other online sources and most of them tell me to go to my account, click on Manage Plans and then I should find a cancellation option. NO, I don't. That page does not have a cancellation option. I also went at it from some other perspectives but nothing worked.

    I certainly would appreciate any help you can give. But please don't give me any of the normal or prescribed options for cancelling because I've tried all these.  Thanks so much.  Don

 

 

This topic has been closed for replies.
Correct answer John T Smith

Nobody here in a public forum can see your account information
Help Center https://helpx.adobe.com/support.html is a good place to start
What do you see for your account at https://account.adobe.com/
This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

 

2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 20, 2024

skip directly to the contact adobe location link/info.

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
November 20, 2024

Nobody here in a public forum can see your account information
Help Center https://helpx.adobe.com/support.html is a good place to start
What do you see for your account at https://account.adobe.com/
This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

 

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