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Participant
December 21, 2024
Answered

Adobe won't give me access to my active subscription. I logged in and I basically have a new account

  • December 21, 2024
  • 2 replies
  • 257 views

I opened adobe creative cloud on my windows computer today and I was signed out. I signed in like normal, but my profile picture was gone and it gave me a new one. Once I was logged in, it gave me the option to purchase a subscription, it didn't show that I had an active one.

 

So I checked my phone. I opened my lightroom app and my normal profile pic was there, and it said my subscription to both LightRoom and Photophop was active. For some reason, when I log in with the same email on my computer, all of that is gone. 

 

Please help!

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Correct answer Nathan_Menz7988

Nevermind. Sorry! I figured out the issue. My bad.

2 replies

Nathan_Menz7988AuthorCorrect answer
Participant
December 21, 2024

Nevermind. Sorry! I figured out the issue. My bad.

kglad
Community Expert
Community Expert
December 21, 2024

what was the issue?

Participant
December 21, 2024

Ok I just checked my email that I use for my adobe account and IT SAID I CANCELLED IT. I NEVER CANCELLED MY ACCOUNT! Please give me my subscription back.