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Inspiring
January 30, 2026
Question

adobe won't let me change from monthly to annual payment. getting error

  • January 30, 2026
  • 2 replies
  • 38 views

 

2 replies

kglad
Community Expert
Community Expert
January 30, 2026

in particular, try using a mobile phone’s browser with wifi disabled.

owenpga2Author
Inspiring
January 31, 2026

disabled wifi on iphone and same error

Jeffrey_A_Wright
Community Manager
Community Manager
January 30, 2026

@owenpga2 thanks for posting about the problems managing your subscription commitments to this public discussion forum. What subscription are you trying to cancel or change? Have you tried using a different device or web browser?

owenpga2Author
Inspiring
January 31, 2026

tried using different browser didn’t fix the error

 

kglad
Community Expert
Community Expert
January 31, 2026

then contact adobe support.