Skip to main content
eeeaaaaa
eeeaaaaa
Participant
April 19, 2026
Question

Adobe won’t let me delete my account

  • April 19, 2026
  • 1 reply
  • 34 views

I have an adobe acrobat account. A payment failed for the AI assistant. I never chose to have this, I don’t want it. But they’re attempting to charge my (empty) bank account. I went to cancel this plan I never consented to. It said I had to change my payment method. I only have one payment method. It all links back to my empty account. I went to go and delete my account, but it doesn’t let me unless I cancel the plan. But I’m not allowed to cancel my plan unless I change my payment method. They’re making it impossible to delete my account, and I can’t even contact them. What do I do? I don’t want them to take money for something I never consented to, and I don’t want to have to pay to delete my account. 

    1 reply

    ShivangiGupta
    Community Manager
    ShivangiGuptaCommunity Manager
    Community Manager
    April 20, 2026

    Hi @eeeaaaaa,

    We appreciate you reaching out.

    I reviewed your account details and found that you have an pending dues on your AI Assistant for Adobe Acrobat subscription. Account deletion can only be done when there is no active subscription associated with the account. Please follow this article to fix it: https://adobe.ly/3QjDvJi

    I hope it helps.


    ^Shivangi


    ^SG


    ^SG

    ^Shivangi
    eeeaaaaa
    eeeaaaaaAuthor
    Participant
    April 20, 2026

    I do not have other payment options. I have never used AI and never will. I never consented to this. I shouldn’t have to pay to delete my account.

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity Manager
    Community Manager
    April 20, 2026

    Thank you for the update, ​@eeeaaaaa, and I am sorry for any confusion you encountered while signing up for our services.

     

    Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you end your commitment and delete your account.

     

    I don’t see any records of any previous attempts to reach us, ​@eeeaaaaa, so please use a different device are unable to contact anyone or are redirected to this public discussion forum.

     

    Please update this public discussion thread if you have any additional questions.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices