Participant

Answered

adobe wont let me cancel my free trial

Forum|Forum|3 years ago
March 8, 2023
6 replies
8383 views

hi! when i try to cancel my student plan, it doesnt let me. it says that social sign is not supported?? and it asks me for me to change my password after that. and after all that, it returns me to 'social sign is not supported'. pls help me!! i dont know what to do ;-;

i have attached a pic of what shows when i try to cancel it (english isnt my first language so sorry!)

This topic has been closed for replies.

Correct answer ShivangiGupta

📝 Thread Summary

The user reported that Adobe did not allow cancellation of a free trial, specifically when attempting to cancel a Student plan. During the cancellation flow, the system displayed an error stating “Social sign‑in is not supported”, repeatedly redirecting the user back to the same screen.

📚Best Resolutions for similar issues

Cancel the free trial using a different browser or private window

If cancellation fails with looping or “social sign‑in not supported” errors, switching browsers or using a private/incognito window can bypass session or cookie issues.

Remove social login and switch to email‑based sign‑in

If your Adobe account uses Google, Facebook, or Apple sign‑in, cancellation may be blocked.

Cancel from a different device or network

Try using a different device or a change your internet service provider. You can also use a mobile hotspot and see if it helps. Some users were getting blocked due to device‑ or network‑level issues.

📒 Helpful Resources

Cancel your Adobe trial or subscription

Change your Adobe ID sign‑in method

📌 For any additional questions, please start a new discussion in the Account Payment and Plan Community so the community can help you better.

Community Manager

Correct answer

Community Manager

📝 Thread Summary

The user reported that Adobe did not allow cancellation of a free trial, specifically when attempting to cancel a Student plan. During the cancellation flow, the system displayed an error stating “Social sign‑in is not supported”, repeatedly redirecting the user back to the same screen.

📚Best Resolutions for similar issues

Cancel the free trial using a different browser or private window

If cancellation fails with looping or “social sign‑in not supported” errors, switching browsers or using a private/incognito window can bypass session or cookie issues.

Remove social login and switch to email‑based sign‑in

If your Adobe account uses Google, Facebook, or Apple sign‑in, cancellation may be blocked.

Cancel from a different device or network

Try using a different device or a change your internet service provider. You can also use a mobile hotspot and see if it helps. Some users were getting blocked due to device‑ or network‑level issues.

📒 Helpful Resources

Cancel your Adobe trial or subscription

Change your Adobe ID sign‑in method

📌 For any additional questions, please start a new discussion in the Account Payment and Plan Community so the community can help you better.

^Shivangi

John29087672amc9

Participant

I had the same problem. Resolved my using a Private Browser Window (Safari).

Participant

You have to remove your social login from Adobe account and change it to email, this will let you cancel free trials and more

Community Expert

Community Expert

thank you for the update, and happy to hear you resolved the problem.

Participant

I'm having exactly the same problem with the same sign in screen, click on continue & nothing happens, you can't even get anywhere with the chat & all of the links I follow just go around in circles.

Jeffrey_A_Wright

Legend

Phil, try the suggestions offered by Kglad to unblock the device you are using from contacting us.

You don't need to have Adobe software installed, to follow the advice in this public discussion, so you may want to use a different computer, network, or device to contact us or self-cancel your membership per the steps listed in https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Participant

Hi Jeff,

I have tried all related links to cancel this if Adobe can't get their
website to work with a mainstream browser that's a very poor show for a
global company.

I have tried several times to self cancel via my account but it just says I
am not logged in. Adobe is telling me I need to install the software, it's
of no use to me as my plugins won't run within the application...

Regards
Phil Gladwin

Community Expert

Community Expert

to contact support

Jeffrey_A_Wright

Legend

Valpp, sorry you are blocked from canceling your membership. Please use a different browser to complete the steps listed in https://helpx.adobe.com/manage-account/using/cancel-subscription.html