After a long talk with support, my plan was stolen, what should I do?

Forum|Forum|1 year ago
August 27, 2024
3 replies
436 views

I had a long conversation including an agent and supervisor, to regain access to my account due to payment problems, and after regaining access they stoled/cancelled my plan and the price that should have been kept. They couldn't recover my old plan, and they increased the price a lot and they tried to make me agree for a new plan, where can I solve this if support chat cannot? All conversation is registered and how the agent told me he was maintaining the price, but they didn't.

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John T Smith

Community Expert

Messages merged... please do not post the same message in different forums

Kevin Stohlmeyer

Community Expert

@Mauro343682052r0b this is a user-to-user forum, we cannot assist you with account payment and plan details. You can try contacting Adobe Support via X/Twitter at AdobeCare if the chat is an issue.

M

Mauro343682052r0bAuthor

Participant

I had a long conversation including an agent and supervisor, to regain access to my account due to payment problems, and after regaining access they stoled/cancelled my plan and the price that should have been kept. They couldn't recover my old plan, and they increased the price a lot and they tried to make me agree for a new plan, where can I solve this if support chat cannot? All conversation is registered and how the agent told me he was maintaining the price, but they didn't.

kglad

Community Expert

reconnect with adobe. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

M

Mauro343682052r0bAuthor

Participant

i used the chat field and talked to an agent, and a supervisor, and they cancelled my plan for a "fix", so i tried to contact again via chatbot and when it reconnects me to an agent they are "facing technical issues".

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