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Zesty_Jubilee5268
Participant
January 15, 2025
Question

After Effects Trial Version gone Wrong

  • January 15, 2025
  • 1 reply
  • 334 views

Hi,

I've subscribed to a trial version of After Effects last here for a small project.

 

Knowing that it was a trial version I reminded myself, and did it at the time, cancelled the trial version well under the 7 days, because, again, it was for a small project and for those 7 days i've used 2 full days if that!.

 

To my complete surprise and astonishment i noticed that i've been charged since July 2024 for the full amount for the After Effects.

 

Yeah, it's been a while until now that I noticed, I'm not constantly controlling my bank account and I'm not supposed to.

 

Moreover it seems that it automatically chose the version were you have a cancellation fee (????????) (because why not, right adobe?), because even if I have chosen something it would be the "Monthly plan with no annual commitment" wich I didn't because I cancelled the trial version.

 

I need help on this matter!

 

Thank you

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 15, 2025

    contact adobe support to discuss.  there are 2 ways to contact adobe support; chat and twitter (now x):

    chat:
    if you have or want to purchase a subscription, use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    Z
    Zesty_Jubilee5268Author
    Participant
    February 7, 2025

    Hi, updating the OP, i've contacted customer support via chat and the all thing is resolved.

     

    Thank you

    Z
    Zesty_Jubilee5268Author
    Participant
    January 15, 2025

    Hi,

    I've subscribed to a trial version of After Effects last here for a small project.

     

    Knowing that it was a trial version I reminded myself, and did it at the time, cancelled the trial version well under the 7 days, because, again, it was for a small project and for those 7 days i've used 2 full days if that!.

     

    To my complete surprise and astonishment i noticed that i've been charged since July 2024 for the full amount for the After Effects.

     

    Yeah, it's been a while until now that I noticed, I'm not constantly controlling my bank account and I'm not supposed to.

     

    Moreover it seems that it automatically chose the version were you have a cancellation fee (????????) (because why not, right adobe?), because even if I have chosen something it would be the "Monthly plan with no annual commitment" wich I didn't because I cancelled the trial version.

     

    I need help on this matter!

     

    Thank you

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