After purchasing Creative cloud, I'm being charged 29.99???

Forum|Forum|3 years ago
June 16, 2022
3 replies
448 views

Hello, Not sure why I'm getting charged 29.99 monthly.

The code on the invoice is : STKS,ALL,MLP,DRI01,MUN,001,N/A

Any idea what this means? I paid for the creative cloud with 100GB with nothing else than that.

thanks.

This topic has been closed for replies.

Nancy OShea

Community Expert

Looks to me like you subscribed to Adobe Stock (royalty-free images, etc...). See screenshot.

Nancy O'Shea— Product User & Community Expert

Peru Bob

Community Expert

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

M

Manan Joshi

Community Expert

Seems you have students plan which is charged around 19 USD per Month for the first year and then charged at 29 USD per month from the 2nd year onwards. For details on that plan see here

For any further assistance you can contact the support team as well

-Manan

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