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A
Ambrosial_Flamingo1639
Participant
October 17, 2025
Question

After redeeming the code, the remaining 3 months of the previous license were cancelled

  • October 17, 2025
  • 1 reply
  • 141 views
As I do every year, I purchased a new Creative Cloud license. 
However, after redeeming the code, three months remained on my previous subscription, and they were canceled. 
What can I do to recover the lost time?"
Thanks 
Andrea

 

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 17, 2025

check your account, https://account.adobe.com

what's it show?

do you have 2 subscriptions?

A
Ambrosial_Flamingo1639Author
Participant
October 18, 2025
 Yes that's exactly right, I have two subscriptions to the same product.
The seller assured me that even if I redeemed the code immediately, the new subscription would start when the active subscription expired. But no. I complained to the seller, and he washed his hands of the matter, saying I had to resolve the issue with Adobe. Thanks

 

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 18, 2025

if the products were exactly the same, the expiration of your original plan would extend.  but the plans must not be exactly the same.

 

copy and paste here a screenshot of the two subscriptions shown in your account.

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