After subscribing through Google Play, the subscription status cannot be verified.

Forum|Forum|6 months ago
July 25, 2025
2 replies
181 views

Hello, I subscribe the lightroom through google play, but when I use the lightroom app, it shows I don't have the permission. And when I click `Restore Purchase` button, it still no permisson. Then I check the order page, there is nothing. Here is my google play page and adobe order page.

Correct answer Shivangi_Gupta

Thanks for sharing the email address. This is the same email you have used here on the community and there is no active plan associated with it. Please reach out to our support team here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

They'll help you with the issue.

^Shivangi

Shivangi_Gupta

Correct answer

Community Manager

Thanks for sharing the email address. This is the same email you have used here on the community and there is no active plan associated with it. Please reach out to our support team here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

They'll help you with the issue.

^Shivangi

kglad

Community Expert

you should contact the mobile store where you made the purchase.

android: https://helpx.adobe.com/x-productkb/policy-pricing/billing-questions-app-purchase-android.html#:~:text=Search,step%20instructions%20of%20the%20process:

ios: https://helpx.adobe.com/photoshop-elements/kb/purchases-mac-app-store-faq.html

Shivangi_Gupta

Community Manager

Thanks for reaching out,@Energetic_sharpness3316.

I confirm that there is no active or trial subscription associated with this account. Please check if you used the correct email address while subscribing.

Let me know through direct message. I'll look for the details.
^Shivangi

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