Aguardo reembolso

Hi @vania_9498,

I reviewed your account details and found that you have an active subscription for Acrobat Premium. Refunds can only be initiated if the plan is cancelled within first 14 days of purchase.

Please refer to this article for help: https://adobe.ly/4q0W41C

I hope it helps

copy and paste images into replies.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html