Skip to main content
December 20, 2025
Question

Aguardo reembolso

  • December 20, 2025
  • 2 replies
  • 51 views

Fiz a assinatura por engano,e cancelei minutos após aguardo reebolwo

    2 replies

    gupta shivangi
    Legend
    December 22, 2025

    Hi @vania_9498,

    I reviewed your account details and found that you have an active subscription for Acrobat Premium. Refunds can only be initiated if the plan is cancelled within first 14 days of purchase.

    Please refer to this article for help: https://adobe.ly/4q0W41C

    I hope it helps


    ^Shivangi

    kglad
    Community Expert
    Community Expert
    December 20, 2025

    copy and paste images into replies.

     

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html