All apps locked in Creative Cloud

Forum|Forum|2 months ago
November 5, 2025
3 replies
90 views

When I log into/ sign into Creative Cloud, it shows all the apps are locked? Never happened before in at 5+ years. I have a pristine Adobe relationship/account. On an apple OS 26.1 My plan page, etc. is blank with the data also. Logged in. Logged out. Re-started, etc. What's going on? Thank you?

App installs and updates

kglad

Community Expert

correct. await the response from a badged adobe employee.

@Jeff_A_Wright

M

mark_w_9008Author

Participant

Okay, thank you. - mark

kglad

Community Expert

sure. (we may need to wait until tomorrow am pst. if you don't see a response here in the next 18 hours, repost.)

M

mark_w_9008Author

Participant

For //account.adobe.com,, all the usual information is missing. . . It has my e-mail address but nothing else, It's as though I need to totally re-subscribe and start a whole new account! I think after more than 10 years. sheesh. No missed payments or anything. It would not be wise to start a whole new account, without resolving this. Thank you.

kglad

Community Expert

there are 2 other reports of this today.

check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
more than one subscription?
only the plan(s) you want?

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded