Skip to main content
T
Tyler5CEB
Participant
October 1, 2020
Answered

already paid for adobe student account and now i cant access apps, everything was working yesterday

  • October 1, 2020
  • 6 replies
  • 8797 views

I've been paying for the adobe student account for months. I was using the programs last night with no problems and now it wont even let me use the programs without paying again. Need help because i have homework due in a couple days.

    This topic has been closed for replies.
    Correct answer kglad

    @Reema35830866d9ys 

     

    if your subscription is managed by your school, contact your admin, https://helpx.adobe.com/in/enterprise/kb/contact-administrator.html

     

     

    otherwise, what exactly do you see when trying to use adobe's apps?

    6 replies

    Nedas Mockus
    Nedas Mockus
    Participant
    May 5, 2026

    I have a student license for Adobe Creative Cloud (I think it was around €100 a year), and I can use Photoshop, Substance Painter, and other apps. But when I try to download something from the Substance Painter library, it says I don’t have a license—even though I’m literally using Substance Painter when trying to download the asset.

     

    M
    mada alanazi
    Participant
    September 23, 2024

    I subscribed to the student and teacher plan and the amount was deducted, but I couldn't use any application. Why?

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 23, 2024

    what problem do you see? cc app trials instead of installs?

    A
    andrzejb34212835
    Participant
    April 4, 2024

    The same situation: subscription was PAID, but ANY ACCESS to applications IS AVAILABLE. After two months illegal stoping services by Adobe, my payment was stopped. "If it doesn't work, then you need to contact support." - ANY SUPPORT is also available: no phone and no e-mail to Adobe Help service. EACH "procedure" REFUSE working, sending clients to great number of completedly stupid "descriptions" forcing mentally normal client to follow "receips", working in not finnished circle. Adobe works as a group of completedly unbalanced people in lost mind and imagination. No logging, refusing changed and accepted passwords... when launching PS (without any picture visible), you are seeing the message, that someone's (not visible and presented in any form picture !!!) "face moode" is "improper or damaged", ad just starting Photoshop is swiitched off !!! Who ia the "author" or who purchase deliver such not  imaginable STUPIDITIES? 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 4, 2024

    @andrzejb34212835 

     

    are you seeking help?

    D
    Dingdong364692227nr3
    Participant
    April 3, 2024

    I purchased adobe subscribtion in 29 march and after three days it stops working. And  i again accidentally purchased the same 398 ₹ subscribtion today, and it also doing the same thing 🥹😔🙎 please give me some solution i lost about 900 ₹ 

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 4, 2024

    contact adobe support.  there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    if you have or want to purchase a subscription, use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    R
    Reema35830866d9ys
    Participant
    March 3, 2024

    Already paid for Adobe student account and now i cant access apps, everything was working yesterday

      kglad
      Community Expert
      kgladCommunity ExpertCorrect answer
      Community Expert
      March 3, 2024

      @Reema35830866d9ys 

       

      if your subscription is managed by your school, contact your admin, https://helpx.adobe.com/in/enterprise/kb/contact-administrator.html

       

       

      otherwise, what exactly do you see when trying to use adobe's apps?

      M
      Community Expert
      Manan JoshiCommunity Expert
      Community Expert
      October 1, 2020

      Hi Tyler

      Try the steps mentioned in the following link
      https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
      If it doesn't work, then you need to contact support.
      Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
      https://helpx.adobe.com/contact.html
      Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
      Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
      https://tinyurl.com/y7cfrr7y
      -Manan

      -Manan
        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices