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Participant
March 31, 2022
Answered

always after my money

  • March 31, 2022
  • 4 replies
  • 480 views

Why is it that Adobe ALWAYS try to take my money without authorization?  It's the most irritating thing and weasly too.  I get the impression that you all are money hungry thieves and that's not cool at all.  STOP trying to charge my card or make unauthorized charges with bullying tactics and pressuring people to buy or use your product.  

    This topic has been closed for replies.
    Correct answer Nancy OShea

    Have you noticed any other card charges that you didn't make?  If neither you nor a family member ever ordered any Adobe products or services, contact your bank right away.  The bank will ask you to sign some legal papers before they notify local law enforcement. 

     

    On the other hand, if you ordered and then decided to cancel, see links below.


    How do I Cancel my Subscription?
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html
    ===============
    Subscription & Cancellation Terms:
    https://www.adobe.com/legal/subscription-terms.html

    CONTACT ADOBE SUPPORT:
    ================
    Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

     

    4 replies

    ProDesignTools
    Community Expert
    Community Expert
    April 2, 2022

    Is there any chance that you happened to click "Agree and Subscribe"?

       

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity ExpertCorrect answer
    Community Expert
    April 1, 2022

    Have you noticed any other card charges that you didn't make?  If neither you nor a family member ever ordered any Adobe products or services, contact your bank right away.  The bank will ask you to sign some legal papers before they notify local law enforcement. 

     

    On the other hand, if you ordered and then decided to cancel, see links below.


    How do I Cancel my Subscription?
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html
    ===============
    Subscription & Cancellation Terms:
    https://www.adobe.com/legal/subscription-terms.html

    CONTACT ADOBE SUPPORT:
    ================
    Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

     

    Nancy O'Shea— Product User & Community Expert
    Peru Bob
    Community Expert
    Community Expert
    March 31, 2022
    quote

     I get the impression that you all are money hungry thieves


    By @Alan23831101vunj

     

    This is a user to user forum with some participation by Adobe employees.

    We are not Adobe support.

    You can contact Adobe here (make sure to sign in to your Adobe account first and allow popups on your browser):
    https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

    You may also be able to contact Adobe by phone:
    https://helpx.adobe.com/contact/phone.html

    John T Smith
    Community Expert
    Community Expert
    March 31, 2022

    Adobe has your credit card information because you entered the number

     

    When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription... See this page for more information, including a yellow highlited section from the subscription page https://community.adobe.com/t5/account-payment-plan-discussions/adobe-subscription-is-a-rip-off/td-p/12648724

     

    If you never gave your number to Adobe, call your bank and report your card as being stolen