Am I getting a refund?

Hi, thank you for taking a look at my question.

I can confirm that I did get the email informing me of my trial ending. The way I got this “trial extention” was that I went to cancel my trial, possibly on the 29th of April since I have an email for changing my password, I went to cancel the usual way and if I remember correctly I chose the reasons as, too expensive, I don’t use it often enough and one more (I don’t remember which but I know I chose 3 reasons).

Right until the final step the system (website) that usually shows other offers that might be cheaper to keep customers, offered me 2 more free months, since I did not use it much I decided to take it. Now as anything to support that, I did not get any email for it funnily enough, which is actually confusing now that I think about it because I didn’t even get an email stating that my subscription was renewed when I was charged on June 30th, I only saw the charge on my banking app, however, I think the system itself can support my claim because as my trial was ending on April 29th, I did not get charged money for it after the 29th, and if you add 2 months (the extention) I got charged on 2026.06.30 at 23:21. This seems like the system gave me 2 months but didn’t actually do it.

Now the thing is that I only had time to use the program with about 2 weeks left of those 2 months, when I went to open the program in Creative Cloud, it said that the trial ended, I only had the option of buying it, then I saw that there’s a “payment issue”. That prevented me from even using the programs during those 2 months. I went to sort it out but after “sorting” it (re-adding my credit card and what not) the website acted like it’s sorted, until you refresh the page or just go into another page, then you see that it’s still there, what’s infuriating here is that it prevented me from canceling and that it was also stated that if it’s not resolved it would auto cancel on the next billing cycle, since I couldn’t solve it, didn’t use the programs often enough, I just went it, it was supposed to auto cancel anyway.

However, the next billing cycle comes and I get charged money, so this payment issue just, went away when it came to actually charging money from me but also not letting me use the programs during said “extention”.

Now I was allowed to cancel it and did so in less than 2 hours from being charged which is indeed less than 14 days as stated in the refund policy.

This seems like I was granted a non existent 2 month extention by some AI used on the website that maybe needed to be confirmed by a real preson and no one did? Since there’s no records of it happening as you mentioned yet there’s no charge after April 29th and only on June 30th.

Thank you again for taking a look into this 🙂

​@ShivangiGupta  can you check ​@no2thieves’s account to confirm that their acceptance of a free 2 months when starting to cancel their subscription negated their cancellation?

It did not let me “fix” my payment method, when this month started I was charged money (so much for a payment issue) and NOW it let me cancel, it’s canceled BUT my E-Mail confirmation for the cancelation STATES that my subscription will last until the 31st of THIS month, I canceled in the span of about 2 HOURS of being charged, that is less than 14 days which falls in the refund policy. I just need a confirmation on my refund since my E-Mail that I got states my subscription will last until the 31st which technically would mean I am not getting a refund even though I should fall into the refund window?