Am I getting a refund?

Hi. I would like to know if I’m getting a refund. I got the trial for Substance 3D collection a few months back but only had time to use it once, when my trial was ending I went to cancel it and was offered 2 more months, I took them and only had time to use it with 2 weeks left but I noticed that I can’t even use the programs because the trial “expired” (so much for 2 months(???)) and it wouldn’t even let me cancel because of a “payment issue”.

I tried to resolve the payment issue multiple times as well as re-adding my credit card which all seemed fine (I even got a confirmation from my banking app about the 0 charge) but the moment you refresh the page or anything like it, the payment issue reappears. It also stated that if the payment issue isn’t resolved the subscription will be auto canceled.

Now I got charged for this month (so the payment issue was done on purpose by Adobe?) even though there was an apparent “payment issue”? I was able to cancel it and did so in less than 2 hours of being charged but the confirmation email for the canelation states my subscription will end on the 31st, so does this mean that Adobe prevented me from canceling my subscription with a fake payment issue I couldn’t resolve AND gave me 2 extra months to prevent any refunds so I would lose almost 60 euros? Or am I actually getting the refund? If not this seems like an actual scam I’d have to speak to my bank about, what are my options? Is Adobe any help at all? 🤔

Thank you for any assistance even if I expect the worst outcome.