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Participant
July 9, 2026
Question

Am I getting a refund?

  • July 9, 2026
  • 3 replies
  • 13 views

I try a 7 days trial on Adobe and it starts on 16 June and expire on 23 June on 22 June 2026 I was charged 11500 for annual payment subscription and I went and canceled it on 23 June 2026 I was charged 11500 again for annual payment subscription which make it two charges for annual subscription payment. I cancel it but today is 9 July 2026 I still not get my refund back of my cancelation 

    3 replies

    Participant
    July 9, 2026

    OK. Thank you 

    kglad
    Community Expert
    Community Expert
    July 9, 2026

    refunds take up to 14 days to complete and are automatic, if you qualify.  to see if you qualify, check here by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html 

     

     

    Participant
    July 9, 2026

    I try a 7 days trial on Adobe and it starts on 16 June and expire on 23 June on 22 June 2026 I was charged 11500 for annual payment subscription and I went and canceled it on 23 June 2026 I was charged 11500 again for annual payment subscription which make it two charges for annual subscription payment. I cancel it but today is 9 July 2026 I still not get my refund back of my cancelation 

    ShivangiGupta
    Community Manager
    Community Manager
    July 9, 2026

    Hi ​@Hauwa Sani,

    I can see a refund was initiated 6 days ago. Please wait for 6-8 days, the refund takes some time to get processed.

     

    ^Shivangi

    ^Shivangi