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Participant
Jul 9, 2026 9:33 AM UTC
Question

Am I getting a refund?

I try a 7 days trial on Adobe and it starts on 16 June and expire on 23 June on 22 June 2026 I was charged 11500 for annual payment subscription and I went and canceled it on 23 June 2026 I was charged 11500 again for annual payment subscription which make it two charges for annual subscription payment. I cancel it but today is 9 July 2026 I still not get my refund back of my cancelation 

    9 replies

    Participant
    Jul 22, 2026 1:58 PM UTC

    ​@kglad

    Yes. Today Mark a month of waiting for my refund 

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    ShivangiGupta
    Community Manager
    Community Manager
    Jul 22, 2026 2:11 PM UTC

    Please contact our support team here: https://adobe.ly/4wh7fqj

    They'll help you out.


    ^Shivangi

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    ^Shivangi
    Participant
    Jul 21, 2026 1:06 PM UTC

    Today is 12 more days again still I didn't receive a refund. What is happening? 

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    kglad
    Community Expert
    Community Expert
    Jul 21, 2026 1:08 PM UTC

    ​@Hauwa Sani 

     

    again, refunds take up to 14 days to complete and are automatic.

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    Participant
    Jul 9, 2026 2:34 PM UTC

    OK. Thank you 

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    kglad
    Community Expert
    Community Expert
    Jul 9, 2026 1:25 PM UTC

    refunds take up to 14 days to complete and are automatic, if you qualify.  to see if you qualify, check here by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html 

     

     

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    Participant
    Jul 9, 2026 9:21 AM UTC

    I try a 7 days trial on Adobe and it starts on 16 June and expire on 23 June on 22 June 2026 I was charged 11500 for annual payment subscription and I went and canceled it on 23 June 2026 I was charged 11500 again for annual payment subscription which make it two charges for annual subscription payment. I cancel it but today is 9 July 2026 I still not get my refund back of my cancelation 

    Translate
    ShivangiGupta
    Community Manager
    Community Manager
    Jul 9, 2026 1:05 PM UTC

    Hi ​@Hauwa Sani,

    Please wait for 6-8 days, the refund takes some time to get processed.

     

    ^Shivangi

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    ^Shivangi