Am I getting refund?

Question

Hello, I’m very disappointed. I was under the impression that I had canceled my free trial, so I stopped checking my Adobe account. I was shocked to find out that I have been charged for the last two months without realizing it. I never intended to continue this subscription. Could you please explain why this happened and let me know if you can refund these charges?

Jeff_A_Wright · Answer

Thanks for posting to this public discussion forum, Duykhanhng.

I apologize for any confusion you have encountered with the subscription you started. I see that you are already in contact with us directly.

Please use the steps listed at https://adobe.ly/4f8QJkW if you have any additional questions about your refund. This is the current topic for ADB-46140321-Q0Q0, so please respond with any additional concerns you have, Duykhanhng.

Any refunds issued will take up to 14 days. For more information about the cancellation and refund process, see https://adobe.ly/3Ru98Re.

Please update this public discussion thread if you have any additional questions. ^JW

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