Am I the only one completely disgusted with this companies lack of cancellation policy?

I downloaded the 14 day “free trial" (hilarious title by the way, good joke adobe) only to cancel it before I was supposed to actually start getting charged. I realized I didn’t actually need it. Sue me for trying to save money. Apparently they did not actually cancel my account and were secretly charging me over $100/month. Again, I tried to cancel it, thought I had. Just got another charge the other day. At this point I’m absolutely horrified at this business model and scared for the people who work there. I did a big, huge thorough search going through every inch of this “account” I still have for some reason. Yet again, they told me I could leave, but this time there is an almost $600 cancellation fee. Why? What am I costing you? You’re clearly doing great scamming other elementary school teachers who don’t have money during the summer break. But I, owe you?

On top of it all, I tried calling their support line to try and make sure it was actually cancelled. The voice recording gives you choices, #2 is If you would like to cancel or make limitations to your account please press 2…..I did. It immediately says, Thank you for calling adobe, Goodbye AND HANGS UP ON YOU.

I swore that I would be that person who never wrote reviews but OH MY GOSH I feel like I’m losing my mind and all my money.

If this has happened to you please let me know that there is a way out of this craziness.