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Am not being allowed to cancel my subscription

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Whenever I try and cancel my subscription, which has subsequently been charging me for months, I go through the motions and am met with a cancel button that I am not able to click. I check every box, go to every page I am prompted to and yet, nothing,

AkanshaAshraCorrect answer

Community Manager

Hi @powerful_Dolphin64a0

Thank you for writing to the community.

After checking your account details, we can confirm that the subscription has been successfully canceled and the refund has already been processed.

The refunded amount should be credited back to your original payment method within 10-14 business days.

If you have any other questions or need further assistance, please feel free to let us know. We're happy to help.

^Akansha

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Admired_kidb5e8

Participant

Whenever I try and cancel my subscription, which has subsequently been charging me for months, I go through the motions and am met with a cancel button that I am not able to click. I check every box, go to every page I am prompted to and yet, nothing,

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AkanshaAshra

Community Manager

Hi Admired_kidb5e8

Thank you for reaching out to us on the Adobe Community.

We understand that you’d like to cancel your subscription. After checking your account, we found an outstanding payment that needs to be cleared first. Once the payment issue is resolved, you should be able to proceed with the cancellation.

You can find the cancellation steps here:
Cancel Adobe trial or subscription

You can also review the cancellation terms for your plan here:
Cancellation details for common Adobe plans

We hope this helps. Please feel free to reach out to us on the community if you need any further assistance.

^Akansha

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powerful_Dolphin64a0

Participant

Once again I want to cancel, a child ordered this. do not bill my credit card again. thank you

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powerful_Dolphin64a0

Participant

I have been paying for something I did not know I Had. I believe my grandson ordered this not me. I am contacting my credit card that you will not let me cancel.

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AkanshaAshra

Correct answer

Community Manager

Hi @powerful_Dolphin64a0

Thank you for writing to the community.

After checking your account details, we can confirm that the subscription has been successfully canceled and the refund has already been processed.

The refunded amount should be credited back to your original payment method within 10-14 business days.

If you have any other questions or need further assistance, please feel free to let us know. We're happy to help.

^Akansha

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ShivangiGupta

Community Manager

Hi @harry_5473,

Thanks for reaching out.

I looked into your account info and found that you have pending dues on your Adobe Express subscription. This is the reason you are not getting the option to cancel your plan.

Please refer to this article for self-help: https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/retry-failed-or-missed-payment.html

Let us know if you have any other questions.

^Shivangi

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^Shivangi

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harry_5473Author

Participant

Hello Shivangi,

Thank you for your reply. I have tried this before, I saw that I had an outstanding payment, paid it and was still unable to cancel the account. Hence, I am very reluctant to try this again and waste more money.

Harry

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