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Participant
July 12, 2024
Question

Ame estam cobrando dos veces por suscripcion cada mes

  • July 12, 2024
  • 4 replies
  • 210 views
  1.  Quieeo hablaar con un ser humano de atencion al cliente
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4 replies

kglad
Community Expert
Community Expert
July 12, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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kglad
Community Expert
Community Expert
July 12, 2024

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Participant
July 12, 2024

Solicito un chat con atenciom al cliente humano

John T Smith
Community Expert
Community Expert
July 12, 2024

Enter AGENT in the chat box

 

Participant
July 12, 2024

Me estan cobrando dos veces la suscripcion cada mes. Revisen mi caso y procedan a procedimiento de devolución 

kglad
Community Expert
Community Expert
July 12, 2024

please don't post duplicate messages