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Participant
November 18, 2021
Question

Amount Debited but Subscription Not Activated

  • November 18, 2021
  • 1 reply
  • 162 views

I tried for monthly subscription of adobe acrobat amount got debited from my credit card account but subscription not activated either activate my subscription or refund my money.

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    1 reply

    Community Expert
    November 18, 2021

    Try the steps mentioned in the following link
    https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
    If it doesn't work, then you need to contact support.
    Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Type AGENT to avoid bots and talk to a human.
    Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y
    -Manan

    -Manan