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em_be
em_be
Participant
February 25, 2026
Answered

Annual plan cancelation

  • February 25, 2026
  • 1 reply
  • 31 views

My 14yo son has enrolled to a annual plan with monthly payment. He was interested in one week free trail to check one of Adobe products.

 

Unfortunately I became aware of that, when my son asked me to help cancel his subscription. As it turns out, he has missed his free trial period.

 

How I can cancel this annual subscription since my 14yo son wasn’t aware what he was signing for?

 

Thank you for your support.

 

Marcin.

    Correct answer Jeffrey_A_Wright

    ​@em_be thanks for posting about the problems you have encountered managing the subscription commitment that was started by your child. I can confirm there are no active subscriptions under the account that you used to start this public discussion thread.

     

    You can use the information listed at https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html to self-cancel the subscription under your son’s account. Details on the fees that will be charged for ending the commitment early can be found at https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html. The fees can vary depending upon the type of commitment that your child began. An annual commitment charged monthly will incur the highest fee, @em_be.

     

    If you have any concerns about the fees, then please contact us while signed in under the account that has the active subscription, ​@em_be . You may need to use a different device to reach us if you are redirected to this public discussion forum.

    1 reply

    Jeffrey_A_Wright
    Jeffrey_A_WrightCorrect answer
    Legend
    February 25, 2026

    ​@em_be thanks for posting about the problems you have encountered managing the subscription commitment that was started by your child. I can confirm there are no active subscriptions under the account that you used to start this public discussion thread.

     

    You can use the information listed at https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html to self-cancel the subscription under your son’s account. Details on the fees that will be charged for ending the commitment early can be found at https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html. The fees can vary depending upon the type of commitment that your child began. An annual commitment charged monthly will incur the highest fee, @em_be.

     

    If you have any concerns about the fees, then please contact us while signed in under the account that has the active subscription, ​@em_be . You may need to use a different device to reach us if you are redirected to this public discussion forum.

    em_be
    em_beAuthor
    Participant
    February 25, 2026

    Thank you for your answer.

     

    How can I continue this thread in a private way?

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    February 25, 2026

    No actions will be taken from this public discussion, ​@em_be we don’t offer refunds or end subscription commitments.

     

    When you are logged in under the account with the active subscription, then you can access the chat option by clicking on the icon on the bottom right-hand corner of most pages, including https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html.

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