Annual plan cancellation

Forum|Forum|6 years ago
November 27, 2019
2 replies
259 views

Hy everyone. I canceled the annual plan after 2 months I had hired. I was charged 50% of what was left. On the billing date I was unable to make payment for this termination amount. Now I can make this payment but I can't find a way to do this, there is no option in the site. How to proceed?

Help, please?

Billing

This topic has been closed for replies.

Nancy OShea

Community Expert

Did you log-in to your Adobe Account?

https://account.adobe.com/plans

Nancy O'Shea— Product User & Community Expert

P

Priscila19Author

Participant

Yes, I did. But I still can't find a way to make this payment.

I also tried the online chat, but I had no answer from Adobe support.

LinSims

Community Expert

This is a public forum, not the link to Adobe support. Users here can't help with account or billing issues.

Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded