"Annual plan paid monthly" - in this instance, Adobe are the losers...
I paid for an annual account paid monthly for Adobe Pro and just under £20 pm. My needs changed so I wanted to cancel the plan about 8 months ago. The I found I had an exorbitantly expensive cancellation fee of 50% of the remaining contract and use would end at the end of the month I cancelled in. I put an entry in my diary today (Christmas Day), as the date I thought I could cancel without a fee as the contract ends on January 24th. I will still be charged a cancellation fee of 50% of this month, even though I have paid the last of the 12 annual payments. It is only AFTER you've signed up, the small print becomes available to read, but who would when you entered a contract where it says initially you can cancel at any time?
To hell with it, I'm paying the fee, but the devious way Adobe has done this leaves such a bad taste, I will not use an Adobe product again and the companies and organisations I influence will be taking their business away too. So much for Adobe, it is they who will lose in this negotiation.
