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Participant
December 25, 2024
Answered

"Annual plan paid monthly" - in this instance, Adobe are the losers...

  • December 25, 2024
  • 1 reply
  • 722 views

I paid for an annual account paid monthly for Adobe Pro and just under £20 pm.  My needs changed so I wanted to cancel the plan about 8 months ago.  The I found I had an exorbitantly expensive cancellation fee of 50% of the remaining contract and use would end at the end of the month I cancelled in.  I put an entry in my diary today (Christmas Day), as the date I thought I could cancel without a fee as the contract ends on January 24th.  I will still be charged a cancellation fee of 50% of this month, even though I have paid the last of the 12 annual payments.  It is only AFTER you've signed up, the small print becomes available to read, but who would when you entered a contract where it says initially you can cancel at any time?

 

To hell with it, I'm paying the fee, but the devious way Adobe has done this leaves such a bad taste, I will not use an Adobe product again and the companies and organisations I influence will be taking their business away too.  So much for Adobe, it is they who will lose in this negotiation.

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Correct answer Jeffrey_A_Wright

R1200, sorry for any confusion. Please see https://adobe.ly/3BGssmz for a timeline of cancellation charges for annual plans. ^JW

1 reply

kglad
Community Expert
Community Expert
December 25, 2024

there's no fee after the 12th payment is received.

Jeffrey_A_Wright
Jeffrey_A_WrightCorrect answer
Legend
December 25, 2024

R1200, sorry for any confusion. Please see https://adobe.ly/3BGssmz for a timeline of cancellation charges for annual plans. ^JW