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Participant
November 25, 2023
Question

Annual Plan Payment Deduction back to back month

  • November 25, 2023
  • 2 replies
  • 134 views

Last Month Oct 8, 2023 i have taken "Creative Cloud All Apps 100GB" Annual Plan and Same price got deducted today also 25th Nov 2023. When i have taken Annual Plan how my amount is getting deducting every month and with out my permission.

 

Can anyone help me on this?

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2 replies

Peru Bob
Community Expert
Community Expert
November 25, 2023

I've moved this from the Premiere Pro forum to the Account, Payment, & Plan forum.

Peru Bob
Community Expert
Community Expert
November 25, 2023

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/AdobeCare