Annual prepaid photography plan

Question

In September, I accepted Adobe's offer of two free months.
On December 6th, when the offer expired, I was supposed to purchase the annual prepaid photography plan for €144.
However, this morning (November 5, 2025), Adobe notified me via email that my account had been suspended for non-payment?!
I contacted an agent via chat with the intention of suspending this payment request because November was still free.
Instead, they offered to resolve the issue by immediately paying for the annual prepaid plan with an additional free month.
I declined because I couldn't afford that this month, intending to proceed in December.
Now, however, I no longer have offers for photography plans at €144 per year, but at much higher prices.
What happened?
Is there a way to resolve this?
I've been using Adobe software since 2011 and don't want to abandon the suite now.

Diego_S2 · Accepted Answer

This morning I spoke with a new Adobe agent, his chat name was Palash.
He solved the problem in minutes, restored my account, and activated the annual prepaid subscription.
He was understanding and efficient, the support service was excellent.
There was definitely a mix-up yesterday due to the language and the automatic translator.
After 11 years at Adobe, I think I'll be here for a long time yet.

Diego_S2 · Answer

I'll add another detail.Checking the Plans and Billing History section of my Adobe account, nothing appears.It's as if I never had an active plan, I no longer have my billing history or any other information that was available until yesterday.I have no idea what support did.

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