annual subscription has disappeared.

Forum|Forum|1 year ago
April 17, 2024
1 reply
325 views

Hello! I need help. Last month I purchased a photo package for a year, but now I see that I have no purchased plans at all and I need to buy everything again, as if I were on a trial period. What do I need to do to return my subscription?

Windows

This topic has been closed for replies.

kglad

Community Expert

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

if those all fail, change your cc language. eg, try international english

if that fails, change the install location

K

Kat367160987z3iAuthor

Participant

Thanks for you suggestions, but it's not working - there are no active plans (as on screenshot 2) in web account page.

kglad

Community Expert

did you purchase directly from adobe.com or did you purchase via an app store or did you purchase via a 3rd party?

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