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Francesco5FE5
Participating Frequently
January 31, 2026
Answered

Annual subscription, monthly payment renewal

Hi,

I have the annual subscription with monthly payment. (I pay 36,59 euros)

On the 18 of March 2026 it expires one year, in that date i continue to pay that amount with the same subscription?

So i have another annual subscription with monthly payment till 2027?

 

Thanks

sorry for my english

    AkanshaAshra
    AkanshaAshraCorrect answer
    Community Manager
    October 13, 2026

    Hi
    Friendly_worldview8004

    Thank you for reaching out. We understand your concern and are sorry to hear about your experience.

    Could you please share what you’re trying to find or manage in your account?

    This will help us better understand the issue and provide the appropriate guidance.

    We appreciate you taking the time to share your feedback.
    ^Akanshs

    View reply

    5 replies

    Friendly_worldview8004
    Participant
    October 13, 2026

    I don't give a damn about someone else's account. I'm trying to look mine up. With photoshop capabilities being offered by other services, I'm thinking of dropping this one. You're helping that decision by making accessing my account so user unfriended. 

    Translate
    AkanshaAshra
    Community Manager
    AkanshaAshraCommunity ManagerCorrect answer
    Community Manager
    October 13, 2026

    Hi
    Friendly_worldview8004

    Thank you for reaching out. We understand your concern and are sorry to hear about your experience.

    Could you please share what you’re trying to find or manage in your account?

    This will help us better understand the issue and provide the appropriate guidance.

    We appreciate you taking the time to share your feedback.
    ^Akanshs

    Translate
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 31, 2026

    in mid-april you’ll get an email from adobe explaining the upcoming auto-renewal and its cost.

     

    if you’re okay with the terms, do nothing. if you’re not okay, cancel after your 12th payment is received and before the renewal date.

    Translate
      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      January 31, 2026

      Your subscription does not expire, it will automatically renew until you cancel right after your 12th payment… other users here can’t see your account, so we don’t know if your first year was on a special rate for a new subscriber, or if you will pay the same in your 2nd year

      See https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
       

      If you don’t want to continue…

      To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html
       

      Translate
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