Skip to main content
Participant
July 12, 2022
Answered

Annual subscription taking my money

  • July 12, 2022
  • 2 replies
  • 188 views

Hello,

In March this year, I've wanted to try the Adobe Cloud. I've used it once and then forgot all about it. Ever since April, I'm being charged a monthly payment for the annual subscription without any ability to cancel immediately or to get a refund. I'm a student and can't afford paying this every month for something I've only used ONCE. Please let me cancel my subscription and refund at least some of the past months. I really can't afford it.

    This topic has been closed for replies.
    Correct answer LinSims

    When you signed up for the free trial, you agreed that it would roll over to an annual subscription if you didn't cancel it by the end of 14 days. 

     

    This is a public forum, not Adobe support. Users, including the Adobe Community Professionals, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

    Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

    CHAT: Click the following to contact Adobe customer support staff for help:

    https://helpx.adobe.com/contact/support.html

    You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

    This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

    Click the chat icon at the bottom right of the page to open a chat session.

    If that doesn't work, try this link, which opens a chat window directly:

    https://helpx.adobe.com/contact.html?rghtup=autoOpen


    PHONE: You can also search this page for a regionally appropriate phone number for customer support.

    https://helpx.adobe.com/contact/phone.html

    2 replies

    LinSims
    Community Expert
    LinSimsCommunity ExpertCorrect answer
    Community Expert
    July 12, 2022

    When you signed up for the free trial, you agreed that it would roll over to an annual subscription if you didn't cancel it by the end of 14 days. 

     

    This is a public forum, not Adobe support. Users, including the Adobe Community Professionals, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

    Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

    CHAT: Click the following to contact Adobe customer support staff for help:

    https://helpx.adobe.com/contact/support.html

    You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

    This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

    Click the chat icon at the bottom right of the page to open a chat session.

    If that doesn't work, try this link, which opens a chat window directly:

    https://helpx.adobe.com/contact.html?rghtup=autoOpen


    PHONE: You can also search this page for a regionally appropriate phone number for customer support.

    https://helpx.adobe.com/contact/phone.html

    Participant
    July 12, 2022

    I have a similar issue, I signed up with a typo in my email address, with my credit card details. As you can imagine I now cannot access this account as I haven't been able to set up a password as the confirmation email is not accessible to me ( incorrect email address). I'll now be charge monthly for a service I cannot access. (This account I'm posting from has the correct email address) I just want to be able to chat to someone at Adobe to rectify this mistake,  but it's proving impossible. Hopefully an Adobe employee will see this thread and help us both out.