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Participant
March 5, 2024
Question

annulation abonnement

  • March 5, 2024
  • 3 replies
  • 239 views

Bonjour,
Je me suis abonné l'essai de votre plan d'adobe mais je voudrais annuler cette abonnement.

Mais, j'arrive pas de changer de plan à cause du erreur de paiment. Je vous souhaite de gérer ce problème dès que possible.

Cordialement,

Heechan JEON

This topic has been closed for replies.

3 replies

kglad
Community Expert
Community Expert
March 6, 2024

and you can track your refund status at your account, https://account.adobe.com

gupta shivangi
Legend
March 6, 2024

Hi Heechan,

We appreciate you contacting us. As per your account info, you cancelled your subscription for Creative Cloud all apps on 12th day. You're eligible for complete refund which should be credited to your account within 5-7 business days.

Let us know if you have any questions.

 

Regards,

Shivangi

c

John T Smith
Community Expert
Community Expert
March 5, 2024

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730