Annulation abonnement après période d'essai

Question

Bonjour !J'ai essayé un logiciel Adobe en période d'essai, ayant eu beaucoup de travail + un tout petit j'ai oublié de résilier. Me voilà donc avec deux abonnements pour deux formules différentes à 23.99€ chacune, ce qui n'est absolument pas envisageable pour moi actuellement étant maman solo. Quand je veux annuler, les frais s'élèvent à 119€, & je n'ai reçu AUCUN rappel d'Adobe me disant que ma période d'essai arrivait à expiration ! Je trouve que c'est un peu de la vente forcée, suffit qu'on ait la tête ailleurs & on se retrouve avec une grosse facture.. Bien entendu, impossible d'écrire où que ce soit à Adobe, donc je me résigne à poster ici en espérant que quelqu'un puisse m'aider à annuler ce foutu abonnement sans frais exhorbitants pour un logiciel que je ne vais jamais utiliser !

John T Smith · Answer

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription... See this page for more information, including a yellow highlited section from the subscription page https://community.adobe.com/t5/account-payment-plan-discussions/adobe-hidden-contract-is-disgusting/td-p/13129213-do
be aware that cancelling early means paying 1/2 of the remaining subscription time as a fee
--this is cancelling AFTER the trial converts to paid and BEFORE the end of the subscription
-or have Adobe support cancel your subscription using the "autoOpen" Chat link below

This space is provided by Adobe, but this is not Adobe support Sorry, nobody here can help with an account or payment problem This is a public forum, you need the link to Adobe support
, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus,
so wait times are long-you
MUST make sure that your browser does NOT block ads, scripts, or pop-ups-you
MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person-Meaning
type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message-click
for more information about scammers https://tinyurl.com/10791730

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