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ivanka_8873
Participant
October 20, 2025
Answered

ANNULATION FORMULE ESSAI

  • October 20, 2025
  • 2 replies
  • 190 views

Bonjour

 

Ma formule d'essai ACROBAT READER se finit le 22 Octobre. J'essaie depuis 24h de l'annuler mais IMPOSSIBLE de le faire depuis ma gestion de comptes. La page affiche "IMPOSSIBLE de collecter les données" 

Que puis-je faire? Je lis sur le FORUM que plusieurs personnes sont dans le même cas! Si c'est le cas c'est simplement et purement une fraude! 

Correct answer ivanka_8873

Okay, that's what I thought, but anyway...

I managed to cancel the trial.

Thank you. 

2 replies

I
ivanka_8873Author
Participant
October 20, 2025

Thank you for your response, but users are not supposed to know that Adobe has specific reboot or update schedules that make it impossible to cancel a trial version at certain times depending on their time zone.

This could have been explained in the FAQ to avoid any misunderstandings.

In short, I will try to cancel again in a few hours. 

    try67
    Community Expert
    try67Community Expert
    Community Expert
    October 20, 2025

    The reply above is incorrect. There's a worldwide down-time of many services due to issues with AWS. This is probably related to that...

     

    You should be able to cancel at any point, regardless of when Adobe chooses to update their servers. A smart system will keep such a request in a buffer and execute it (with a retroactive timestamp) when the servers become available, or not perform all the updates to all the servers at the same time, so there's always some fallback machine running. I suggest you keep a record of your attempts and if necessary use it to request a refund after the fact, if you are charged after all.

    I
    ivanka_8873AuthorCorrect answer
    Participant
    October 20, 2025

    Okay, that's what I thought, but anyway...

    I managed to cancel the trial.

    Thank you. 

    creative explorer
    Community Expert
    creative explorerCommunity Expert
    Community Expert
    October 20, 2025

    @ivanka_8873 it isn't fraud, like many businesses, servers need updating and they do it after-hours. Depending where you are it may be day-time but where the head office Adobe is, which in San Jose, California, U.S.A. which is 2:10am PST at the time of this comment. 

    It does appear according to Adobe Status, the is alot of going on: https://status.adobe.com


    Just hope back on after 8am PST, and it should be up... or else alot of people will be complaining! 




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