Annuler mon abonnement pas en 2026, mais en 2025, aucun support à la clientèle

Hi @félix_2927,

We appreciate you reaching out. We looked into your account details and I can see that you cancelled your plan today. Have you been charged for the subscription renewal? 

Let us know.  We'll get this reviewed.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html