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L
LesFilmsduCarre
Participant
October 10, 2018
Answered

Annuler renouvellement d'abonnement = coupure immédiate?

  • October 10, 2018
  • 2 replies
  • 683 views

Bien le bonjour,

J'aimerai annulé mon renouvellement automatique, mais pour cela il est nécéssaire de résilier l'abonnement.

Avant de validé l'opération il est indiqué ceci :

"Voulez-vous vraiment annuler ?

Petit rappel : vous n’aurez plus accès à vos applications pour postes de travail et votre espace de stockage sera réduit à 2 Go."

Cela veut-il dire que une fois annulé, je n'aurai directement plus accès à mon application ou alors je pourrai encore l'utiliser durant le mois déjà payé?

En vous remerciant d'avance pour une éventuelle réponse 🙂

Correct answer kglad

@damiendeberlin2025 

 

no one can cancel for you.  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

2 replies

D
damiendeberlin2025
Participant
February 16, 2025

Merci de bien vouloir annuler mon application chez vous dans les plus courts délais et de respecter ma décision. Je n'ai pas utilisé votre appplication et je dois payer 28 € sans aucune raison alors que j'avais droit à une période d'essai que je n'ai pas utilisé. Merci de votre réponse rapide. Damien Carbon

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
February 16, 2025

@damiendeberlin2025 

 

no one can cancel for you.  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 10, 2018

from:

How to cancel your Adobe Creative Cloud plan or membership

Annual subscription (prepaid)

If you cancel within 14 days of your order, you will receive a full refund. If you cancel after 14 days, your payment is non-refundable and your service will continue until the end of your contracted term.

Month-to-month subscription

If you cancel within 14 days of your order, you will receive a full refund. If you cancel after 14 days, your payment is non-refundable and your service will continue until the end of that month’s billing period.

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