Annuler résiliation

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

@Camille33395389bpzf 

Follow the steps here to cancel:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Be sure to read the section on "Cancellation fee and refunds", as there is a fee for early cancellation of an annual plan.

I've moved your post from Using the Community (for questions about the forums) to Account, Payment, & Plan for you.

Jane