Annuler une formule que je n'ai pas validée

Question

Bonjour,J'ai souscrit à un abonnement créative cloud il y a 1 an en réduction (étudiant + black friday). Il était censé se terminer en novembre mais le programme a à nouveau procédé à un engagement d'1 an à 30€ sans me le demander  et pour résilier mon abonnement je dois payer des frais. Que puis-je faire ? Je pensais que l'abonnement se terminerait et je n'ai pas donné mon accord pour le prolonger d'un an et je suis coincée.

John T Smith · Answer

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/legal/subscription-terms.html

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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