Answered
Anonymous purchase
A purchase was made from Adobe but I did not find any account I have an active subscription. Please explain the purchase process on any account made.
Jeff_A_WrightCorrect answer
Community Manager
October 2, 2026
Thank you for posting, Enlightened_codere469.
I understand how concerning it is to see a charge from Adobe when you can't identify an active subscription.
I reviewed the account associated with your community profile and found a Lightroom subscription that began on February 21. The subscription is currently suspended because the payment is past due.
If you don't recognize this subscription or believe the charge was made on a different account, please check for any other email addresses you may have used with Adobe. You can also review your plans and billing information by signing in at:
If you need help identifying the account associated with the charge, please contact Adobe Support directly:
Please let us know if you have any additional questions, Enlightened_codere469. ^JW
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