Anual Plan Cancelation

Question

How can I prevent my annual plan from renewing itself? From what I read on the internet I can avoid that only by canceling, will I be able to cancel after I paid for the last month (to avoid the early cancelation fee), or would that be too late and once the last month is paid the plan renews itself already. I pay 26 euros for only Illustrator and if I cancel now I have to pay 26 euros early cancelation meaning I have one month left on the plan.

kglad · Answer

you cannot automatically prevent renewal.

you can set a reminder and then cancel* a few days before that autorenwal date (your subscription anniversary date).

*make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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